operations, quality, loyalty

Workshops and Training

Certified Quality Engineer Refresher Training: 35 Hours

Based on the American Society for Quality Body of Knowledge, this referesher training helps prepare attendees for the ASQ certification exam.  Consisting of 35 hours (including a 'study hall') the training consists of lecture, in-session simulation tests, and working problems. Supported by...

Customer Loyalty and Retention:1 to 4 hours

What is customer loyalty and how does it differ from customer satisfaction? This training-topic will allow you to understand the ‘distinct but not so subtle’ differences between Customer Loyalty and Customer Satisfaction. It explores why Loyalty is the metric of choice, and what are its key...

Problem Solving: 1 to 3 days

A combination of classroom training and directed-use of the process and of the most commonly used and useful tools for problem solving. Can be combined with Six Sigma Tools for a broader institutionalization of skills.

Pre-Emptive Six Sigma © Tools for risk management in support of ISO 2015 : 2 days

This workshop covers the most powerful (but non-statistical!) Six Sigma tools to be used for risk management and avoiding problems. How often have you had to play Monday-morning quarterback or  heard someone say "What happened?" as a result of being surprised by an unintended...

Business Survival in Difficult Times: 1/2 day

Any time is a good time to formally document the plans and actions which will save a business or organization money and/or which will increase revenue and profit.  This is a facilitated workshop which uses traditional problem solving tools to brainstorm, rate and prioritize those tactical...

Statistical Terms and Tests: ½ day

This session provides a high-level review of several of the most frequently used statistical tests, when analyzing data. Tests include Hypothesis Testing (of means and variances) ANOVA analysis, t-Tests and f-Tests. Also covered are the definitions of ‘statistical significance’ and...

Error and Sampling: ½ day

This workshop covers the various types of risks and error, including alpha and beta risks, Type I and II error, and the error induced due to sampling process and sample sizes. Attendees will be able to understand how to balance the various types of errors; including saying there was a change when...

Statistical Tools: Variation, Histograms, SPC: ½ day

An overview of variation and how it impacts data analysis and decision making. The session provides an overview of natural variation; what it is and how to distinguish it from ‘caused’ change or variation. At the end of this session the participants will avoid the tendency to make evaluative...

Lean, 5S and Standard Work: 1/2 to 5 days

A classroom and hands-on workshop covering the concepts and application of Lean, 5S and Standard Work, in preparation for on-floor implementation of improvements. Simplified (familiarity) or deeper training and deployment options are offered for service and manufacturing...

Lean, Six Sigma Tools for Executives: 4 hours

Many companies and leaders shy away for using or even learning about Lean / Six Sigma due to the beliefs that these concepts are a) Hard, b) Not applicable for my business (we’re different) or c) Are too bureaucratic. None of these are true.   This presentation provides a senior-level...

Statistical Process Control: 4, 8 or 16 hour sessions

A simplified or deeper-level review of what is SPC, when and how does one select to use SPC vs a Run chart, determination of limits, and the application of the ‘rules’ of SPC management. Customization options available.   Attendees learn and practice control charting for attributes (items...

Failure Modes and Effects Analysis (FMEA): 1 day

A process to assess the risk, impact and probability of a failure, and to evaluate the viability and value of various ‘fixes’.

Six Sigma Tools for Operations: 1 day

Familiarization and practice of the five most commonly used Six-Sigma quality tools.  (Process Maps, Cause & Effect Matrices, FMEA, Ishikawa Diagrams, 5 Why’s. Also included is the unique application of the 5 “What’s” of systems thinking.)

Design of Experiments (DOE) 2 and 3 Factors: 1 day

An applications-based statistics training in how to conduct designed experiments where one needs to understand to what extent 2 or 3 factors (variables) affect the output (result) of interest. It also covers assessing potential interactions between the factors. 

Management by Fact tool: 1 day

Step by step review and training of the Management By Fact (MBF) problem management and problem tracking tool. Using a DMAIC (Define, Measure, Analyze, Improve, Control) process, allows an organization to understand, track, solve, and communicate the status of problems and...

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