operations, quality, loyalty


Janet Nelson is the president and owner of J Nelson Enterprise LLC and OQL Solutions. OQL Solutions was formed in 2004 is a consulting resource specializing in Operations, Quality, and Customer Loyalty improvements. Ms Nelson has a record of leading teams in successfully improving operational efficiencies, quality performance, and customer retention and in positively impacting the bottom line. Her client base includes foreign and domestic companies coming from private and not-for profit segments. Janet has a background as a corporate leader experienced in operations, product development & engineering, quality, and strategy; having worked in senior positions in Xerox Corporation and Eastman Kodak. Janet is proficient in Six- Sigma and Lean Manufacturing and holds a Master’s degree in Systems Engineering from the Rochester Institute of Technology, and a Bachelor of Science in Applied Science from the State University of New York. She is a certified Six Sigma Black Belt from the American Society for Quality where she is also an instructor.

In her consulting practice and in her corporate experience Janet has delivered measurable improvements in processes, products, and services quality. She personally led the activities which improved field failure rates from four percent to less than one-half of one percent. She and her teams have also delivered substantial reductions in cost, inventory, and cycle time. A special area of strength for Janet and OQL Solutions is in understanding the ways and means of soliciting direct customer input and turning that information into actionable initiatives.

Examples of accomplishments include:

Improving Customer Satisfaction from 74% to 90% in three years;

Implementing a closed-loop customer feedback process into product the development cycle;

Reducing average call-center talk-times from 20+ minutes to less than 9 minutes within a 3 month period;

Delivering double-digit cost reductions through design and productivity initiatives;

Bringing four new products to market in the benchmark time of 8 months;

Improving factory safety rates from 23 to zero recordable incidences per year; and

Shortening RFQ response times from 4 weeks to less than 5 days.

She has presented/taught in such diverse forums as the Unisys Quality Benchmarking Forum; the Rochester Society of Quality; Rochester Women’s Network, the Bryant and Stratton Business School; the Chinese Association of Women in Science and Technology (Bejing) and HCA of Tennessee (Health) as well as web casts for BeterManagement.com (a SAS, company)

Janet is involved in a series of pro bono activities within the local Rochester, NY community. She is a member of the board of directors of the Rochester Salvation Army and the Williamson Country Business Council, and is a past member(s) of the board of the Flower City Habitat for Humanity and the Greater Rochester Quality Council . She is a senior member of the American Society for Quality and belongs to the Small Business Council, the National Association of Female Executives, a board member of the Turnaround Management Association and has been an adjunct faculty for Empire State College.

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