Customer Satisfaction, Loyalty and Retention programs
Customer surveys and competititve analysis
Certified Quality Engineer Refresher Training
Problem Solving and Root cause analysis management
Lean and Kaizen events, Statistical analysis of data, Design of Experiments, Data mining
Teambuilding, Decision making, Communicating for change
Process and operational improvements
Six Sigma and Lean training and deployment
Management by Fact, Balanced Scorecard and Dashboard implementation
Sponsorship and coaching of Green Belt/Black Belt projects, and/or for certification
Product Commercialization Process training, Readiness Reviews (product development & phase gates)
Management coaching and mentoring in the areas of operationsl and quality
Retained and interim COO services
In-house Green Belt / White Belt Certification Program
A customized, company-branded program* with facilitated support to the projects and problem-solving activities needed to ensure knowledge, use and 'pay back'. Contact us for details.
* Brands materials with your company name, logo, and uses industry-specific examples for the training.